Terms & Conditions

1. Booking a holiday

a) A holiday booking is made between SARL Himalaya (‘SH’) and the named individual on preceding booking agreement (BA) who must be over 18 years of age (‘you’). ). All correspondence to SH is to be addressed to: SH c/o

b) The contract between you and SH is in all circumstances to be governed by these terms and conditions and as well those contained in the BA. In case of conflict or doubt, the terms and conditions hereunder shall prevail.

c) Your booking is confirmed only upon SH’s receipt of the Booking Deposit being 25% of the full booking price and is always subject to these terms and conditions.

2. Amendments

a) Amendments must be confirmed in writing, signed by you or any authorised member of your group. They will come into effect on the day they are received by SH. You agree to indemnify and SH for any reasonable expenses incurred in making an amendment whether or not SH accepts your request.

b) Subject to availability, and to any applicable increase in price, any change of dates within the same winter season more than 70 days prior to departure will be accepted by SH without charge. A change of dates to a future winter season or within 70 days of departure will be deemed a full cancellation. Please see clause 4 below.

c) In the unlikely event of a change of circumstances, SH reserve the right to advise you of a change to your holiday both before and after you make a reservation. An amendment made prior to departure which amendment is deemed to be significant by SH acting in their sole discretion as jointly exercised gives you the right to cancel the holiday if you choose. Should you cancel in such circumstances you will receive a full refund (excluding insurance premiums).

d) Once your holiday has started, SH will pay you a pro-rata refund for any part of your holiday which cannot be taken, due to an amendment made as aforesaid.

e) Please note that SH will not be responsible for expenses, costs or losses incurred by you as a result of any change or cancellation or be liable for any refund should SH be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather, governmental action and similar events beyond our control.

3. Cancellation

a) In all cases, SH reserve the right to cancel your holiday for the dates you have reserved. This is extremely unlikely, but should this event occur you will be fully refunded and compensated as set out above.

b) If you fail to pay the full booking price or other costs before the due dates, we reserve the right to cancel your reservation with no refund to you. The full booking price is due 70 days before the start date of your holiday.

c) All payments made by you are otherwise non-refundable and we recommend that you obtain travel insurance for protection against your inability to undertake the holiday booked under this agreement.

4. Cancellation by you

If you choose to cancel your booking, you must do so in writing, addressed to SH. Any cancellation will come into effect the day written notice is received by SH and will be refunded as shown below:

  • More than 70 days before arrival in chalet, 20% of the full booking price will be retained by SH
  • 70-50 days before arrival in chalet, 50% of the full booking price will be retained by SH
  • 49 – 30 days before arrival in chalet, 75% of the full booking price will be retained by SH
  • 29 days or less, 100% of the booking price will be retained by SH

5. Your responsibilities

a) As part of this contract you hereby agree to guarantee full compensation for any damage or losses to caused to SH or the chalet or any property therein during your holiday and also payment for any chargeable services requested by any member of your group either before, during or after your holiday.

b) It is a condition that you and your party obtain suitable Winter sports Insurance, from a reputable provider, which must at least include the following: -

  • Emergency Medical Expenses including, amongst other costs; mountain rescue, ambulance charges and repatriation
  • Cancellation of your trip or Curtailment (cutting short your trip)
  • Personal Liability to include, amongst other liabilities; damage caused by your negligence to the property in which you are staying and may not include a clause which restricts actions being taken against a travelling companion other than family
  • Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay beyond your or our control
  • The policy must include the activities you are likely to do and in particular off piste skiing with or without a guide (it is possible to ski off piste inadvertently)

In the event that you fail to obtain suitable Winter sports Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.

c) Please treat the chalet and all SH property with care and respect. We will be entitled to recover the cost of any damage caused by any member of your group before departure from the chalet. Please ensure that your insurance policy covers accidental damage to the chalet and its contents. Behavior deemed unacceptable by SH will result in the termination of your holiday and you shall have no right to a refund for your holiday or any expenses incurred as a result of the termination.

d) Please note that smoking is not allowed inside the chalet except in the Cigar Room.

e) It is your responsibility to provide written details of any allergies suffered by any member of your group.

f) All children under the age of 18 years old are the responsibility of their parents or authorized adult. No member of the SH team is trained or qualified in child care. Should you require a nanny SH can arrange this through a third party supplier on request.

g) Please note that the chalet kitchens and other specified sectors of the chalet are classified as technical areas and you will not be permitted access to such areas, or to rooms marked as ‘private’ which are strictly for staff’s operational use and occupation.

6. SH responsibilities

a) SH accept responsibility for ensuring that the holiday which you book with SH is supplied as described by SH. SH accept liability for any loss you may suffer if your holiday is not as described and, subject to clause 10, will pay you appropriate compensation if the loss has been proven to have significantly impacted on the enjoyment of your holiday.

b) SH will not accept responsibility for any loss, death, injury or illness caused by the authorized or unauthorized acts and/or omissions of SH ’s employees, whilst acting within the scope of their employment in the provision of your holiday, where the failure to perform or the improper performance was due to:

  • 1) Your own acts or omissions.
  • 2) Acts or omissions of a third party not involved with the provision of your holiday.
  • 3) Circumstances which were unforeseeable or unavoidable even when exercising all due care.

c) All liability shall in any case be limited in accordance with international conventions concerning transportation and accommodation.

d) In the event of death, illness or personal injury whilst on holiday during any activity that does not form part of your holiday arrangements as booked with SH, SH will, in their sole discretion, offer assistance in helping you resolve any claim you make against a third party. SH must be informed in writing within 90 days of your misadventure. Should you receive damages or other payments in respect of your misadventure, you hereby agree to indemnify SH for all costs incurred under this clause.

7. Price guarantee

a) Once your holiday has been booked its price will be fixed, in spite of any currency fluctuations. However, we reserve the right to amend our tariffs at any time before you make your reservation and you will be notified if any such amendment has been made.

8. Health, passports and visas

a) It is your responsibility to ensure that documents are in proper order before you travel. SH accept no liability for any loss or inconvenience caused as a result of your failure to take reasonable care in this respect.

9. Transport

a) It is your responsibility to make your group’s travel arrangements to an airport from where SH can arrange a resort transfer for you at a price to be agreed with you. Please inform SH of your own flight arrangements at least four weeks prior to departure, requesting any transfers.

b) SH cannot accept responsibility for guests missing flights for any reason or mislaying or destroying travel documents, and no credit or refund will be given if you fail to take up a component of your holiday as a result.

c) SH are not responsible for any flight delays but wherever possible will endeavour to provide any previously booked resort transfers.

10. Any problems

a) If you are ever unhappy with any aspect of your holiday or the property, you must address your complaint immediately to both the chalet manager and the local service provider. Complaints will not be considered if raised after you have completed your stay and left the property. Claims must be made in writing within one month of the end of your holiday.

11. End of week payments

a) Upon request, SH will make purchases on your behalf both before and during your holiday. To enable us to do so, credit card details will be held as a guarantee or a prepayment amount will need to be made. Please note that any such purchases must be settled in full prior to your departure from the chalet failing which Agent, whether acting on its own account or on behalf of SH, and/or SH reserve the right to charge against the credit card or prepaid amount (“Prepaid Guarantee”) held as guarantee, such aforesaid unpaid amount in addition to any other costs for damages as may be due under Clause 4 above.

12. Skiing

a) It is the responsibility of you and your group to judge the suitability of each area in which you ski. If you or any member of your group ski in a location on the recommendation of or are accompanied by any representative of SH, SH will not be liable for any injuries howsoever caused.

b) Unless specified by you pre–arrival, lift passes bought on your behalf will include a carré neige (where available) to ensure rapid response in the event of an accident whilst skiing. Please note that this does not replace the need for a full winter sports insurance policy.

13. Facilities

a) Guests using the swimming pool, relaxation area, jacuzzi facility, steam rooms, sauna and stone baths use them at their own risk and SH can accept no responsibility for accidents/ injuries whilst using these facilities.

b) Children must be supervised whilst using chalet facilities including, but not limited to, swimming pool, jacuzzi, steam rooms, saunas and stone baths.

c) SH do not provide and are not obliged to provide lifeguards and/or child carers including nannies and babysitters and no members of the chalet team are trained, qualified or insured to act in either capacity.

d) Children under the age of 16 cannot be left at any time in the named Chalet unattended by you or an adult member of your group.

14. General

a) Headings within these booking conditions are for reference purposes only and all images/floor plans as seen on any website or publication or attached hereto are intended to give a general impression only.

b) Please note that check in time for all chalets is 4pm and check out is 11am. This allows for the chalet to be fully prepared for your arrival. Earlier access will only be allowed if the chalet is not occupied the previous week.

c) These booking conditions and any matters arising from them are subject to and governed by English law.

15. Booking confirmation

Upon payment of the Deposit, you agree to full acceptance of these Terms and Conditions.